Patient Services Rep

The Patient Services Representative (Remote) position with Dignity Health Medical Group offers an exciting opportunity to provide exceptional support to patients from the comfort of your home. As the primary point of contact for our patients, you will handle scheduling appointments, answering inquiries, and addressing concerns with professionalism and compassion. Your role will involve coordinating with healthcare providers to ensure seamless communication and accurate patient records. This position requires strong organizational skills, attention to detail, and a commitment to delivering high-quality patient care. Ideal candidates will be adept at multitasking, possess excellent communication skills, and be dedicated to enhancing the overall patient experience. Join our team and contribute to our mission of providing outstanding healthcare services remotely. The role also involves scheduling and registering patient appointments, processing various communication channel requests, assisting new members with service explanations, and updating patients on referral statuses. A high volume of incoming calls are answered and processed, directing patient access by scheduling and canceling appointments for multiple providers, utilizing phone scripts and decision trees. Complex exam preparation instructions are communicated to patients and physicians, ensuring accurate and complete communication.