Customer Success Manager

As a Customer Success Manager you will oversee and manage the full customer lifecycle from technical integration, to implementation and user training, to renewal and expansion. You will establish clear retention goals and renewal milestones for the client Regard team to work toward. Responsibilities include building and fostering relationships with client leadership, reviewing and monitoring customer user feedback, leading project progress tracking, and maintaining a detailed understanding of Regard products and services. The role requires 3+ years of professional experience in project management and/or customer success and willingness to travel to client sites, as needed (30% of time).