Healthcare Software Support Representative

The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. This representative will provide frontline support for incoming calls, emails, and error reports. The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels. Essential functions include developing proficiency in Nextech software functionality, answering incoming support calls and emails, documenting and resolving incidents, scheduling software upgrades, investigating software exceptions, and maintaining detailed notes in the ticketing system.