Senior Staff Technical Program Manager

ServiceNow is seeking a Senior Staff Technical Program Manager to join their AI Process Transformation team within Customer Service & Support (CSS). In this role, you will orchestrate large, cross-functional AI and process transformation programs across CSS, ensuring they deliver measurable business outcomes such as customer satisfaction, agent productivity, and operational efficiency. The role involves driving program leadership and delivery, partnering on AI & process transformation, stakeholder engagement, and ensuring operational readiness and change management.