Manager, Fulfillment & Retail Operations

This role combines hands-on operational management of True Classic's e-commerce and retail fulfillment partners with strategic leadership in process optimization, network design, and cross-functional execution. The manager will manage day-to-day operations across multiple 3PLs supporting DTC, retail, and international fulfillment, ensuring performance against cost, service, and SLA targets. They will also lead operational execution for Roadshow and in-store activation programs, bridging the gap between supply chain strategy and retail execution, and will thrive in a fast-paced, high-growth environment, balancing tactical problem-solving with long-term process improvement. Responsibilities include overseeing performance of 3PL-managed fulfillment centers, leading retail and roadshow operations, and supporting strategic projects.