Job Description
Brightspeed is looking for an Activations Technician, Enterprise & Wholesale to join our team! In this position, you will be responsible for the testing of layer 1 and layer 2, and implementation of services at layers 1 and 2, which include, Ethernet (EVC, UNI, OVC, ENNI, NNI). Your responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation, and post-activation with customers. This position is primarily for 1st shift, with 3rd shift duties, as needed.
Complete activations (new installs, MACs, disconnects) for external customers with oversight Partner with the applicable departments to troubleshoot activations for customers, troubleshoot post-activation issues, and process orders according to SLA's, M&P's. Maintains and supports the network infrastructure.
About Brightspeed
Brightspeed provides fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.