Customer Education Consultant

Responsibilities and Key Focus Areas:

• Training Plan Development: Conduct thorough customer discovery calls to identify goals and constraints, then design standardized plans with clear objectives and timelines, ensuring formal approval and alignment for successful execution.
• Training Delivery and Collaboration: Facilitate virtual and onsite training sessions tailored to user personas, while partnering with content specialists to maintain asset quality and adhere to branding standards for a cohesive learning experience.
• Performance and Improvement: Measure success through customer satisfaction scores and learner outcomes, analyzing feedback to refine content and ensure training contributes directly to business value and adoption metrics.

Qualifications and Travel Requirements:

• Experience and Skills: Requires 5+ years in instructional design with SaaS customer-facing training, proficiency in eLearning tools, and strong facilitation abilities for virtual and classroom sessions, with preferred language skills in Spanish or French.
• Travel and Organization: Must be willing to travel up to 40% for onsite delivery and workshops, demonstrating excellent time management to prioritize multiple projects and meet deadlines effectively.