Behavioral Health Call Center Specialist (Remote)

The Behavioral Health Call Specialist reports to Director of Behavioral Health and is a member of the Behavioral Health team. The Behavioral Health Call Specialist position involves consistent, quality customer service to both internal staff members and external patients. The call specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. He or she will listen to the patients’ request and take appropriate action to respond to it, including; but not limited to the scheduling of intake and follow-up appointments, assisting with online check-in, assisting patients with use of technology to see providers, documenting patient encounters, compiling referral information and numbers for reporting, communicating with providers about patient or medication concerns, communicating with the pharmacy to verify prescriptions or to call in refills, make reminder calls, and provide information to clinics who are referring to behavioral health services.