Customer Success Manager (Mid Atlantic - Remote)

The Customer Success Manager at GuidePoint Security will serve as a primary advocate for Mid-Atlantic commercial customer relations and services engagements, coordinate with project management, and oversee professional services engagements and programs. This position involves senior customer success management oversight for GuidePoint’s largest professional services customers (e.g. 10-20 accounts). The ideal candidate will serve as a “player / coach” to advance this function from within GuidePoint. Roles and Responsibilities include: Support elite/strategic accounts, Produce executive-level metrics, reporting, and manage SLAs and Support Large Scale Security Projects. Interface regularly with Project Managers, Account Executives, Sales Operations, and delivery teams to capture relevant client details and intelligence. Advise account team on customer roadmap items and opportunities within the account and help drive sales and adoption of GuidePoint services. Adhere to GuidePoint Security Core Values.