Job Description
Scope, design, and operationalize cross-functional initiatives that improve the customer experience and support scalable growth. Prioritize and drive execution across programs like Customer Journey Mapping, Customer Listening, and renewal or onboarding transformation. Develop and drive adoption of a shared framework that defines customer journey stages, success criteria, ownership, and key touchpoints. Ensure we measure progress based on customer outcomes, not just internal activity. Stand up Airtable’s Customer Listening Engine—establishing scalable systems and operating rhythms to collect, synthesize, and action customer insights across the business. Lead rapid-response initiatives to address friction points surfaced by strategic customers. Partner with Product, GTM, and CSG leaders to align on solutions, ensure accountability, and deliver customer-ready fixes.
About Airtable
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.