Account Sales Support Representative

You will support our Account Sales Representatives by coordinating all shipments and proactively communicating with scheduling, load management and carrier sales to ensure the highest level of customer satisfaction is met. You’ll be the main operational point of contact for customers throughout the lifecycle of a load. You’ll have a very good understanding of all operational processes and requirements for your customers and are responsible for updating SOPs on a regular basis. Proactively communicate with customers on the status of their shipments and when issues arise. Work cross functionally with other departments to ensure loads are meeting OTP and OTD. Handle Quote and Book tasks as required by the subset of customers assigned. Assist with the scheduling / rescheduling of appts as needed. Perform scorecard audits - ensure both external and internal metrics are aligned. Provide customer feedback to our engineering team to continuously improve our core technology to meet the needs of carriers and customers. Process accessorials in a timely manner. Assist with fixing RPM/FSC discrepancies for billing.