Director of Product Management - Operations & Lender Enablement

Responsible for reducing internal and customer friction from application through funding by simplifying workflows, applying agentic AI, and optimizing contact center and support systems. Key operating metrics: Conversion, Net Revenue per Loan, and Variable Cost per Loan. Also owns the supply side of the marketplace, developing a competitive lending ecosystem with broad lender participation, ample liquidity, and competitive offers. Also responsible for monetization via well-priced, high-attachment cross-sell products. Key operating metrics: Prequal Rate, Net Revenue per Loan, and Funding Conversion Rate. The Director of Product acts with a general manager mindset —crafting vision, managing the roadmap, leading a team and driving execution. The role calls for 50+% hands on work, deep user empathy, strong cross-functional collaboration, and a focus on measurable impact. Ensure internal tools, lender integrations, and APIs scale to support 4x loan volume over 24 months—without compromising reliability, compliance, or experience. Optimize lender bounty, cross-sell pricing, and attachment. Build tools that enable scalable, low-skill, high-effectiveness support interactions.