Supervisor, Insurance Verification & Registration

Supervises a team dedicated to executing verification of patient eligibility, insurance confirmation, and insurance discovery. This role drives consistency and accuracy of third-party payor billing information and improves the timeliness of claims submissions. Assists with feedback for hiring, discipline, and performance evaluations. Oversees the process of providing coverage for the production environment. Provides department orientation for all direct reports and coordinates training per job description. Ensures that on-going training is provided for established employees, including the development & maintenance of standard operating procedures. Liaisons with internal departments to promote ongoing communication and ensure accuracy. Acts as an escalated level of response for concerns and complaints. Assists staff with enforcing policy.