Developer Success Engineer

This role is for an engineer that cares about talking to and advocating for customers, helping unblock them by fixing bugs or writing up sample code, and providing customers with guidance, pointers and support. There is a new teammate that wants to have influence over our product and business. You will be energized by seeing a developer or team flip a LiveKit integration from staging to production—secretly satisfied in knowing you helped make it possible—you are perfect for this. You will support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community. Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, update documentation and author technical guides in service of customers. Collaborate and support community efforts specifically pertaining to technical issues. Regularly meet or follow-up with LiveKit customers to ensure their continued success on the platform. Collaborate closely with Sales and Partnerships teams on strategy and support them in customer conversations.