Site Reliability Engineer 2

Granicus is seeking a motivated and detail-oriented Mid-Level Site Reliability Engineer (SRE 2) to join our dynamic IT team. As an SRE, you will work closely with our software engineers to ensure the reliability, availability, and performance of our services. This is an excellent opportunity for someone looking to develop their career in site reliability engineering further and gain hands-on experience with cutting-edge technologies. Provide production support on a shift according to the team on-call roster. Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support. Continuously monitor the health and performance of services, systems, and infrastructure responding to alerts promptly. Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention. Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence. Participate in the design and implementation of system improvements to enhance reliability, scalability, and performance. Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes. Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team. Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth. Implement and adhere to security best practices to protect our systems and data.