Be responsible for building and improving our observability platform and tooling, which is used by all Canva engineers. Provide technical leadership and expertise to drive pragmatic solutions and achieve impactful design decisions. Brainstorm, research and prototype to optimize our tracing and exceptions platforms, improve our operational effectiveness and increase reliability. Find ways to improve the use of traces and exceptions, providing better insights to our engineers.
Job listings
New Zealand
26w maternity
You'll play a crucial role in building reliable, scalable solutions contributing directly to Xero's products while helping the team adopt strong development practices closely with senior engineers, delivery teams, and stakeholders to uplift how tools are provisioned, integrated into pipelines, and supported at scale. This pod is responsible for critical products like Mail, push notifications, SMS, and event-driven platforms across the Xero landscape.
As a CRE, you'll be on the front lines, working directly with customers to solve complex technical challenges related to application deployment, management, and troubleshooting. This role prioritizes exceptional support and customer success, collaborating closely with Sales and Product Engineers. This role is perfect if you are passionate about problem-solving, enjoy helping people, and thrive on diving deep into technical challenges.