Job Description
The Team Leader will be responsible for managing a team of 10-15 agents, monitoring their performance against metrics, and providing support. The role includes regular team meetings, mentoring, and coaching to drive effectiveness and address opportunities. Ensuring agents understand the company's mission and vision is crucial. The Team Leader oversees staffing plans and schedule adherence, fostering a culture aligned with leadership principles. The ideal candidate should have excellent time management, project management, and client management skills.
About Helpware
Helpware provides customer service and business process outsourcing services.