Director of Processing

Leadership and Strategy:

• Own the overall strategy for the processing department and set direction for all product types.
• Manage and develop the Processing Manager, Processing Development Manager, and Operations Training Manager.
• Build a leadership bench and coach managers to solve problems within their teams.

Workflow and Efficiency:

• Look at every workflow with fresh eyes, find bottlenecks, and standardize how work gets done.
• Direct the rollout of new systems and processes, including task-based workflow.
• Use data to manage the department, track production, turn times, quality, and capacity.

Department Oversight:

• Set monthly goals including appraisal orders, submissions to underwriting, and fundings.
• Make sure files are processed accurately within SLAs and in line with company policy and guidelines.
• Own hiring strategy, performance management, and retention for the leaders who report to you.