Source Job

US

  • Monitor and support 24x7 production operations for enterprise API gateway environments, including incident triage and service restoration.
  • Troubleshoot and document production issues, perform root cause analysis, and update runbooks in ServiceNow.
  • Validate monitoring, patching, and post-change readiness to ensure reliable gateway performance.

API Gateway ServiceNow Monitoring Incident Management

3 jobs similar to Production Operations / O&M Engineer

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US

  • Configure and support enterprise API gateway environments across hybrid on-prem/cloud and approved dual-run setups.
  • Install, integrate, and validate API gateway components for modernization and platform currency activities.
  • Troubleshoot gateway issues involving routing, connectivity, latency, and security while coordinating with cross-functional teams.

Acuity, Inc. is a management and technology consulting firm that supports federal agencies with IT modernization, data enablement, and hyperautomation. The company fosters a people-first culture, invests in employee growth, and has been recognized as a Best Place to Work for over 9 years.

US

  • Implement and configure enterprise API gateway capabilities for federal environments.
  • Support migration waves, developer portal configuration, and CI/CD integration.
  • Provide troubleshooting, knowledge transfer, and documentation for surge activities.

Acuity is a management and technology consulting firm that supports federal agencies with IT modernization and automation. With a people-first culture, the company has been recognized as a Best Place to Work for over 9 years and fosters a diverse, inclusive environment.

US

  • Design, develop, validate, and maintain API lifecycle automation workflows for centralized onboarding, self-service onboarding, updates, migration readiness, and retirement.
  • Develop reusable automation components for API registration, access request routing, gateway configuration, policy enforcement, deployment support, and lifecycle documentation.
  • Integrate API automation workflows with approved CI/CD pipelines, including environments with existing manual deployment steps, validation gates, identity controls, logging, monitoring, and change processes.

Acuity, Inc. is a management and technology consulting firm that supports federal agencies by providing IT modernization, data enablement, and hyperautomation solutions. The company has been recognized as a Best Place to Work and Top Workplace, fostering a collaborative, people-first culture with a focus on innovation and employee growth.