Job Description
As a Sr. Staff Software Engineer – L4 Engineering, you’ll be the final escalation point for the most complex and critical issues affecting enterprise and hyperscale environments. This hands-on role is ideal for a deep technical expert who thrives under pressure and has a passion for solving distributed system challenges at scale. Leveraging AI tools and automation, you’ll reduce time-to-resolution, streamline diagnostics, and elevate the support experience for strategic customers. You will own critical customer case escalations end-to-end, including deep root cause analysis and mitigation strategies. You will be the subject-matter expert on Infinia internals, reproduce complex customer issues and propose product improvements and workarounds, and drive adoption of observability, automation, and self-healing support mechanisms using AI/ML tools.
About DataDirect Networks
DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers.