Senior Systems Administration Specialist

As a Senior Systems Administration Specialist, you will provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate, and resolve issues promptly reported on the Enterprise Systems Service Desk. You will administer and support Salesforce.com, including but not limited to user management, data import/update, bug investigations, and enhancements. Managing end-user profile configurations, reporting, dashboards, and permissions will also be a part of your role. You will oversee the onboarding for the Enterprise Systems Tech-Stack, analyze and prioritize enhancement requests and implement appropriate changes and/or escalate to the change advisory board when necessary. It is important to manage workload and projects, many on a time-sensitive basis, while maintaining accuracy and strong attention to detail. Creating and updating documentation for different audiences within the team is also crucial.