The Technical Support Engineer - Tracking and Telematics role is a Subject Matter Expert that manages, tracks, diagnoses, and troubleshoots cases in Technical Support, trains other employees, identifies larger issues, and alerts stakeholders, utilizing tools developed by the engineering team to modify user/vehicle data for resolving support issues.

The Senior Technical Support Engineer (Senior TSE) diagnoses, troubleshoots, and resolves complex technical issues related to hardware, software, and cloud-based systems. This role is a key escalation point for Tier 1 and Tier 2 support teams, providing in-depth analysis, mentoring junior engineers, and improving support processes.

Technical Support Engineers (Mobile and Fleet Experience) manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support. They train, educate, assist, and guide other employees within Support and across the company, as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends.