AMS Strategic Advisor Customer Health Assurance CEG

Reporting to the AP Lead Customer Health Assurance the mission of the AMS Strategic Advisor Customer Health Assurance is to work with ServiceNow’s customers in ensuring improvement in adoption customer satisfaction and removing obstacles to expanding the long-term partnership as part of the Customer Excellence Group. The Customer Health Assurance team is an integral part of our Customer Excellence Group. The mission of the Customer Health Assurance team CHA is to establish a centralized exception process that safeguards customer health delivers measurable outcomes and transforms value delivery while minimizing account health risk. Solution Design Working with customers to understand key concerns issues and reasons for obstacles that are preventing adoption Understand what is needed to promote continued adoption improve overall satisfaction and build appropriate plans to execute. Lead engagements with customers that require the coordination of different teams Escalate issues and concerns impacting customers to the appropriate executives within ServiceNow and Advocate internally.