Job Description
Apply governance rules to metadata and taxonomies across the go-to-market stack, including planning, budgeting, content, activation, CRM, and analytics, so data stays accurate and consistent. You will also review incoming requests to add or modify metadata tags, fields, and values, ensuring changes follow standards and align across systems.
Validate taxonomy use to ensure processes and automations run smoothly end-to-end. Support reporting accuracy by checking that taxonomies connect properly across systems for rollups and reconciliations. You will manage content lifecycle tasks like reuse, refresh, and retire workflows, so the Marketing Content Library and related repositories remain current and usable.
In this role you will also provide day-to-day guidance to campaign, content, and operations teams on applying standards in their work and collaborate with peers and governance leads to escalate issues, resolve inconsistencies, and improve taxonomy processes over time.
About ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.