Job Description
Remote position—but you must live in Puerto Rico. You’ll spend your day on the phone. Outbound calls to schedule. Inbound calls to help members. All focused on making sure people get the healthcare they need—whether in-home or through telehealth. Fluent Spanish is required supporting the Spanish-speaking queue daily. This role is all about accuracy, empathy, and clear follow-through. Make outbound calls to schedule and confirm appointments. Take inbound calls from members (mostly in Spanish). Enter notes into the scheduling system—accurately. Follow up if someone misses or needs to reschedule. Make sure every call ends with a clear next step. Flag urgent issues to supervisors right away.