About the Role:
- We are seeking a detail-oriented and customer-focused specialist with hands-on GL/AP experience.
- You will support municipal clients managing fund accounting, vendor payments, and financial reporting using our B2B SaaS platform.
- You'll be a trusted resource helping users troubleshoot issues and maintain accurate financial data.
Key Responsibilities:
- Provide frontline support to customers via phone, email, and internal ticketing systems.
- Troubleshoot accounting issues related to fund structure, journal entries, approval workflows, and invoice processing.
- Collaborate with Product, Engineering, and QA teams to escalate and track complex issues.
- Maintain documentation and contribute to knowledge articles and training materials.
Required Qualifications:
- Must be located in US within CST or EST time zones.
- Associate degree in Accounting or related field; Bachelor's degree preferred.
- 1-3 years of experience in GL/AP operations using cloud-based or enterprise financial systems.
- Strong analytical, communication, and troubleshooting skills with a customer-first approach.
FUNDVIEW
FUNDVIEW is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000. The company provides an integrated SaaS suite including finance, utility billing, and citizen services, operating as a growing, highly collaborative team passionate about delivering innovative solutions to the public sector.