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What You Will Do:
- Assist with driving down the data points where gaps exist in our Service Management processes.
- Analyze trends to identify bottlenecks, service degradation, and opportunities for automation or self-service.
- Perform root cause analysis on data anomalies to ensure accuracy in reporting.
Qualifications You Must Have:
- BA/BS degree in Computer Science, IT, Business Administration, or related field with 5+ years of experience.
- 3+ years of data analysis experience, with at least 2 years specifically working within ServiceNow.
- Proficient in managing, querying, and reporting in ServiceNow including Platform Analytics and Now Assist Analytics.
Qualifications We Prefer:
- ITIL 4 Foundation certified.
- Basic understanding of SQL.
- Customer service experience with strong time management and prioritization skills.
RTX
RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. Its 195,000 employees operate at the edge of known science as they imagine and deliver solutions.