Designs business-focused solutions in ServiceNow to ensure systems meet requirements.
Partners with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications.
Leads or participates in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs.
Connection guides the connection between people and technology. They have a team with a multitude of backgrounds, experiences, and perspectives, which drives them to innovate and create technology solutions that stand apart from the crowd.
Support the onboarding of new software titles into ServiceNow SAM Pro, including requirements gathering and documentation.
Collect and analyze data on software title usage, versioning, contract end dates, and license information.
Research VA-owned software solutions that can replace underutilized third-party applications.
IT Concepts dba Kentro drives innovation and fosters collaboration, committed to advancing customers' missions and professional growth. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Own and maintain the ServiceNow product backlog for Managed Services.
Translate business requirements into clear user stories and acceptance criteria.
Stay current on ServiceNow releases, features, and roadmap changes.
Trace3 provides technology solutions and consulting services. They employ more than 1,200 people all over the United States and their culture embodies the spirit of a startup with the advantage of a scalable business.
Engage in platform administration, configuration, and development.
Deliver value in a large, complex fast-paced environment.
Support, administration, configuration, and development to meet customer needs.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They deliver trusted, highly differentiated solutions and technologies to protect our nation and allies, operating at the critical nexus between traditional and nontraditional threats.
Design, develop, and maintain solutions on the ServiceNow platform.
Take ownership of ServiceNow platform functionality, ensuring scalability and stability.
Implement and enhance incident management, risk, and operational resilience workflows.
Smart Working believes your job should feel right every day and welcomes you into a genuine community that values your growth and well-being. They break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles.
Plan and execute all System Administrative tasks related to Platform Operations; direct and mentor junior admins.
Manage ServiceNow instance configuration, upgrades, patching, and system health.
Monitor platform performance and proactively identify and resolve system issues.
Kentro, formerly IT Concepts, is committed to advancing customers' missions, fostering professional growth, and making a positive impact on communities through innovation and collaboration. Kentro embraces a future centered around growth, innovation, and achieving extraordinary milestones within a supportive community.
Lead project teams to deploy solutions on the ServiceNow platform
Architect and design complex solutions
Create written deliverables for project documentation
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide technical expertise in the support of the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM).
IT Concepts dba Kentro drives innovation, fosters professional growth, and positively impacts communities. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation.
Develop enterprise business solutions for our customers that leverage ITIL processes and best practices.
Analyze and document business processes and systems.
NetImpact Strategies Inc. has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. They solve complex problems with innovation and agility to create meaningful, transformative, and enduring change.
Recommending and delivering solutions that meet customer needs.
Preparing and executing workshops to promote process standardization and efficiencies.
Providing advisory and Implementation services and solutions, including platform configuration and training.
Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.
Manage and continuously improve customer support processes, ensuring clarity and adherence to governance standards.
Coordinate improvements to incident and change management processes, including communication, and lessons learned.
Monitor and analyze support performance metrics, identifying trends, risks, and improvement opportunities.
Pismo, founded in 2016, provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure, helping customers innovate and build next-generation banking and payment solutions. Acquired by Visa in 2024, Pismo has over 500 employees across 10 countries, offering a cloud-based platform that enables firms to rapidly build and launch financial products.
Serve as the primary queue manager for the Business Operations Freshservice service desk, triaging incoming requests, assigning tickets to appropriate team members, tracking status, and ensuring SLA compliance.
Provide Tier 1 support for common, well-defined business systems requests; resolve straightforward issues independently and escalate complex or unfamiliar issues with clear documentation and context.
Support other firmwide service groups that utilize ticketing platforms by assisting with queue setup, workflow configuration, and consistent queue management practices.
Dudek began in 1980 serving Southern California’s water and wastewater agencies. Today, they are a 100% employee-owned firm supporting clients nationwide, recognized by leading industry organizations and honored with national Top Workplace Awards.