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Key Responsibilities:
- Manage and improve customer support processes.
- Coordinate improvements to incident and change management.
- Monitor support performance metrics.
Qualifications:
- Bachelor’s degree in IT, Computer Science, Engineering, or related fields.
- 3+ years of experience in Technical Support, Operations, ITSM, or IT Governance.
- Analytical skills to track performance metrics and support decision-making.
Pismo
Pismo, founded in 2016, provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure, helping customers innovate and build next-generation banking and payment solutions. Acquired by Visa in 2024, Pismo has over 500 employees across 10 countries, offering a cloud-based platform that enables firms to rapidly build and launch financial products.