Manager, Application IT Support & Operational Readiness
Benefits
4w PTO
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What you will do:
- Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
- Manage daily support operations, escalations, and SLAs for external client support
- Improve service management, processes, automation, and first‑call resolution
Qualifications:
- 5+ years of experience in IT support, or End‑User Computing roles
- 2+ years of leadership experience managing a technical support team
- Knowledge of ITIL principles and ITSM frameworks
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.