Lead and manage the India-based End User Services and Enterprise Service Desk (Level 1) team.
Ensure adherence to established SLAs and service delivery standards for incident resolution and service requests.
Drive continuous improvement initiatives, including automation of service desk workflows.
Oportun is a mission-driven financial services company that aims to help its members reach their financial goals. They empower members with capabilities for borrowing, saving, and budgeting, in order to build a better financial future.
PushPress is an AI-powered gym management platform built for boutique fitness, transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. They are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs.
Lead and develop a team of Technical Support Specialists, setting clear goals and expectations.
Spend a minimum of 2 hours per week in customer-facing queues to stay connected to the customer experience.
Own AI or automation initiatives, using Zapier’s products to reduce ticket volume and improve workflows.
Zapier is a company that builds and uses automation tools to make work more efficient, creative, and human. They are an all-remote company and value diversity and inclusivity.
Healios aims to bring exceptional healthcare to anyone, anytime, anywhere, digitizing clinical pathways for children, adults, and families to receive seamless clinical services from home. They strive to be the leading provider of neurodevelopmental and associated mental health services, embracing diversity and offering unparalleled flexibility for its employees.
Lead, coach, and mentor a multi‑tier (Tier 1–3), multi‑region helpdesk to deliver consistent, high‑quality support across time zones.
Own and continuously improve CSAT, SLA attainment, queue quality, and customer communication standards.
Design and implement enhanced global policies, escalation frameworks, and operating standards.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. They provide a comprehensive suite of services, products, and data that enables clients to navigate complex, contentious, and often catastrophic situations.
Provide training and support to IT staff and end-users.
Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom.
Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)
Censys' mission is to be the one place to understand everything on the internet. They deliver real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
Provide oversight and continuous improvement of service management and operational processes across Managed Services.
Provide operational oversight of service management platforms supporting Managed Services to ensure effective utilization, reliability, and alignment with delivery processes.
Identify inefficiencies, bottlenecks, and handoff challenges impacting delivery velocity and customer outcomes.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. They employ more than 1,200 people all over the United States, and its culture embodies the spirit of a startup with the advantage of a scalable business where employees can grow their career.
Lead the daily work of a 10+ member Support Technician team to deliver strong productivity, quality, and customer experience results.
Improve customer outcomes and team effectiveness by setting clear technician‑level goals and communicating insights.
Build a resilient, high‑performing support organization by recruiting, developing, and retaining talent while growing future support leaders.
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and a culture built on values that make them indispensable to each other.
Directs all phases of programs from inception through completion.
Acts as primary customer contact for program activities, leading program review sessions.
Manages programs of size and complexity, and supervises technical personnel.
GovCIO transforms government IT by delivering innovative IT services and solutions. They are building a workforce that fuels this mission and changing the face of government IT.
Act as a senior escalation point for complex issues and provide expert technical guidance.
Partner with Engineering, Product, and Customer Success on initiatives that improve delivery quality.
Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency across Operations.
Fixify aims to improve service delivery through automation and AI. They are looking for someone who enjoys deep technical problem-solving, mentoring others, and shaping how Fixify’s platform and AI capabilities evolve in real-world customer environments.
Oversee the annual technical roadmap for the Systems and Infrastructure engineering teams, prioritizing projects based on business impact and technical risk.
Act as an operational auditor to identify manual "toil" and guide the team toward API- driven automation for the Joiner-Mover-Leaver (JML) lifecycle.
Collaborate with Security on the internal incident response framework, leading blameless post-mortems and driving long-term corrective actions for system outages.
Outreach is the only complete agentic AI platform for revenue teams. They infuse agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. The company's success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives.
Lead and mentor a team responsible for managing and maintaining the company's IT infrastructure.
Collaborate with cross-functional teams to define IT strategies, roadmaps, and solutions aligned with business objectives.
Develop and implement IT policies, procedures, and standards to ensure security, availability, and performance of IT systems
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, they help enterprises deliver on the promise of digital transformation. At AHEAD, they prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.
Ensure successful delivery of Managed Service solutions, including onboarding new clients and managing existing clients.
Work with clients to ensure key performance items within Managed Service Agreements meet or exceed expectations.
Coordinate regularly scheduled meetings with customers to deliver monthly reporting metrics and address concerns.
Trace3 is a leading Transformative IT Authority, providing technology solutions and consulting services to clients. They empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate and employ more than 1,200 people all over the United States.
Build and maintain the operational model for Support and Moderation.
Implement and improve the quality system, including tone of voice control.
Manage the team (hiring, onboarding, performance management, development).
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. They solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal.
Responsible for the management of our GP–Support team operating in the Americas time zone.
Give guidance, mentor, and coach direct reports; establish and monitor performance goals.
Maintain a close collaboration with Finance, HR, IT subject matter experts while supporting customers.
G-P's SaaS-based Global Employment Platform enables clients to expand into over 180 countries quickly and efficiently. They are dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere by using diverse, remote-first teams.
Serve as the primary queue manager for the Business Operations Freshservice service desk, triaging incoming requests, assigning tickets to appropriate team members, tracking status, and ensuring SLA compliance.
Provide Tier 1 support for common, well-defined business systems requests; resolve straightforward issues independently and escalate complex or unfamiliar issues with clear documentation and context.
Support other firmwide service groups that utilize ticketing platforms by assisting with queue setup, workflow configuration, and consistent queue management practices.
Dudek began in 1980 serving Southern California’s water and wastewater agencies. Today, they are a 100% employee-owned firm supporting clients nationwide, recognized by leading industry organizations and honored with national Top Workplace Awards.
Lead ops, Customer Success, and back office teams end-to-end
Standardize processes across teams and vendors
Drive automation (AI tools, fewer manual tasks)
Urrly is a PE-backed, multi-product training platform. They use AI to review every application against the same clear requirements for the role, evaluated on job-related factors like skills, certifications, and experience.
Own access provisioning end-to-end: Process and fulfill access requests across our SaaS stack, ensuring accuracy, proper approvals, and complete documentation.
Run the IT help desk: Serve as the primary point of contact for IT support, resolving issues quickly and routing more complex problems with clear context.
Support onboarding and offboarding: Ensure new hires are fully set up on day one and that departing employees are cleanly and securely deprovisioned.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices. They've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide, aiming to unlock sustainable success for aesthetic entrepreneurs.
Lead strategic IT projects enhancing service delivery.
Collaborate with business leaders to identify tech needs.
Manage cross-functional teams ensuring project success.
Jobgether is a platform that connects job seekers with potential employers. They use AI to match candidates to jobs and aim for a quick and fair application review process.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. They offer an environment in which their employees feel supported, and they encourage professional growth through various learning opportunities.