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About the Role:
- Responsible for leading the operational execution, governance, and continuous improvement of Managed Services delivery.
- Owns the intersection of service operations and platform performance.
- Ensures these platforms are optimized to reduce delivery friction and enable consistent, high-quality service delivery.
What You'll Do:
- Provide operational oversight of service management platforms supporting Managed Services.
- Lead process improvement initiatives focused on reducing delivery delays.
- Educate and enforce adherence to process standards.
Qualifications:
- 7+ years of experience in IT Managed Services, IT Operations, IT Service Management, or a related discipline.
- Experience owning or optimizing ITSM and monitoring platforms.
- Customer-first mindset with the ability to balance standardization vs client-specific requirements.
Trace3
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. They employ more than 1,200 people all over the United States, and its culture embodies the spirit of a startup with the advantage of a scalable business where employees can grow their career.