Provide oversight and continuous improvement of service management and operational processes across Managed Services.
Provide operational oversight of service management platforms supporting Managed Services to ensure effective utilization, reliability, and alignment with delivery processes.
Identify inefficiencies, bottlenecks, and handoff challenges impacting delivery velocity and customer outcomes.
Ensure successful delivery of Managed Service solutions, including onboarding new clients and managing existing clients.
Work with clients to ensure key performance items within Managed Service Agreements meet or exceed expectations.
Coordinate regularly scheduled meetings with customers to deliver monthly reporting metrics and address concerns.
Trace3 is a leading Transformative IT Authority, providing technology solutions and consulting services to clients. They empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate and employ more than 1,200 people all over the United States.
Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
Manage daily support operations, escalations, and SLAs for external client support
Improve service management, processes, automation, and first‑call resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.
Directs all phases of programs from inception through completion.
Acts as primary customer contact for program activities, leading program review sessions.
Manages programs of size and complexity, and supervises technical personnel.
GovCIO transforms government IT by delivering innovative IT services and solutions. They are building a workforce that fuels this mission and changing the face of government IT.
Lead, coach, and develop Service Delivery Managers across multiple regions.
Manage critical customer escalations, acting as the senior point of accountability for service delivery issues.
Define and enforce delivery standards, quality assurance processes, and SLA governance frameworks.
Nexthink is the leader in digital employee experience management software. They provide IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale, impacting employees anywhere. The company has over 1,200 customers and 9 offices worldwide, dual headquartered in Lausanne, Switzerland and Boston, Massachusetts.
Develop, implement, and refine Field Service Operations strategies that improve efficiency, reduce costs, and enhance service quality.
Develop operational KPI’s and implement tools to monitor field service performance.
Develop annual budgets, manage operational P&L, and drive cost-optimization.
TurboCell delivers low to no-emission energy anywhere and operates on a variety of fuels, including 100% hydrogen. TurboCell is part of the Endeavour Energy ecosystem, a purpose-driven organization helping innovators develop and launch global solutions for energy, water, and waste.
Create a positive environment, demonstrating role model leadership to shape the team's culture.
Grow people in their technical expertise and career path, supporting learning opportunities.
Champion a culture of automation, continually seeking opportunities to eliminate toil and enable the team.
Mambu is a leading SaaS cloud banking platform that aims to revolutionize the fintech industry and make banking better for a billion people. They provide exciting career opportunities to shape the future of financial services.
Act as a senior escalation point for complex issues and provide expert technical guidance.
Partner with Engineering, Product, and Customer Success on initiatives that improve delivery quality.
Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency across Operations.
Fixify aims to improve service delivery through automation and AI. They are looking for someone who enjoys deep technical problem-solving, mentoring others, and shaping how Fixify’s platform and AI capabilities evolve in real-world customer environments.
Provide strategic leadership for the CPE organization, spanning cloud infrastructure, platform services, and operational enablement.
Lead and develop CPE managers and senior technical leaders, setting clear expectations for execution, quality, and delivery.
Ensure platform reliability, scalability, and security through strong operational processes, observability, and incident management.
Kinaxis is a global leader in end-to-end supply chain management, enabling supply chain excellence for all industries. They have over 2000 employees around the world and are working towards solving some of the biggest challenges facing supply chains today.
Design, develop, and maintain solutions on the ServiceNow platform.
Take ownership of ServiceNow platform functionality, ensuring scalability and stability.
Implement and enhance incident management, risk, and operational resilience workflows.
Smart Working believes your job should feel right every day and welcomes you into a genuine community that values your growth and well-being. They break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles.
Lead strategic IT projects enhancing service delivery.
Collaborate with business leaders to identify tech needs.
Manage cross-functional teams ensuring project success.
Jobgether is a platform that connects job seekers with potential employers. They use AI to match candidates to jobs and aim for a quick and fair application review process.
Lead a technically diverse team in complex customer environments to ensure optimal performance, scalability, and reliability.
Collaborate with teams across SAS to improve our products based on customer experiences.
Define, monitor, and analyze KPIs related to the SAS Cloud Operational service.
SAS is a leader in data and AI. Through their software and services, they inspire customers around the world to transform data into intelligence - and questions into answers. They're recognized around the world for their inclusive, meaningful culture and innovative technologies.
Lead and manage the India-based End User Services and Enterprise Service Desk (Level 1) team.
Ensure adherence to established SLAs and service delivery standards for incident resolution and service requests.
Drive continuous improvement initiatives, including automation of service desk workflows.
Oportun is a mission-driven financial services company that aims to help its members reach their financial goals. They empower members with capabilities for borrowing, saving, and budgeting, in order to build a better financial future.
Lead, mentor, and grow the team of Platform Engineers.
Partner with Cybersecurity, Product, and Engineering teams.
Drive standards and frameworks for Infrastructure as Code.
Onebrief provides collaboration and AI-powered workflow software specifically for military staffs. The company aims to make staff faster, smarter, and more efficient. Founded in 2019, Onebrief's team spans veterans from all forces and global organizations, and technologists from leading-edge software companies.
Own the strategy, execution, and continuous improvement of Filevine's site reliability and platform resilience.
Directly manage the prioritization for the teams responsible for keeping Filevine fast, stable, and available.
Drive measurable improvements in uptime, incident prevention, and release confidence across the platform.
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. They bring together data, documents, workflows, and teams into one unified platform and are ranked as one of the most innovative and fastest-growing technology companies in the country.
Manage a team of T1 technicians and cultivate a culture of curiosity.
Oversee all facets of cloud and desktop support, ensuring effective ticket queue management.
Act as Incident Commander during major service disruptions, ensuring swift resolution.
Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. They deliver cutting-edge, integrated solutions that deliver business value with experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform.
Own the execution and coordination of internal programs that support the global Solutions team.
Build and maintain a centralized knowledge hub of scalable assets and documentation.
Partner with stakeholders to operationalize the Voice of Customer intake and prioritization process.
Vanta helps businesses earn and prove trust by providing a platform to monitor and verify security continuously. They have a kind and talented team; while some have prior security experience, many have been successful at Vanta without it.
Serve as the primary resolver for complex, ambiguous, or high‑risk cases requiring interpretation beyond written SOPs.
Lead the identification of bottlenecks, workflow inefficiencies, and systemic issues, recommending strategic improvements.
Own all process documentation, decision trees, troubleshooting guides, and FAQs.
RealPage provides software and data analytics to the real estate industry. They are an equal opportunity employer committed to creating an inclusive environment for all employees.
Lead and mentor a team responsible for managing and maintaining the company's IT infrastructure.
Collaborate with cross-functional teams to define IT strategies, roadmaps, and solutions aligned with business objectives.
Develop and implement IT policies, procedures, and standards to ensure security, availability, and performance of IT systems
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, they help enterprises deliver on the promise of digital transformation. At AHEAD, they prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.
Manage, mentor, and hire for a high-performing team of engineers.
Instill best practices for monitoring, alerting, and incident response.
Streamline how we build and maintain integrations with external systems.
Inspiren offers a complete and connected ecosystem in senior living, founded by Michael Wang. Their integrated platform connects smart hardware, embedded software, and cloud infrastructure to deliver real-time insights that improve safety, operational efficiency, and care outcomes.