Responsible for managing a team of regional support specialists and/or supervisors.
Handle all day-to-day activities focused on meeting response SLA’s.
Opportunity to work with talented Operations team members.

What you will do:

Plan, direct and integrate industry best practices to achieve operational efficiency.
Manage smooth implementation of integrated & standard operations practices with key business partners.
Achieve successful service delivery metrics; SLA achievement and attainment of customer satisfaction targets.

What we are looking for:

8-12 years of prior experience in a multi-tasking, fast-paced, deadline-oriented role.
4 years of people management experience in a centralized shared services environment.
Strong understanding of finance and HR fundamentals in different locales

G-P

G-P's SaaS-based Global Employment Platform enables clients to expand into over 180 countries quickly and efficiently. They are dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere by using diverse, remote-first teams.

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