Workforce Management Specialist I

This role is ideal for an individual who enjoys working with data and thrives in an operational environment. You will focus on real‑time monitoring, schedule management, and operational reporting while gaining experience in forecasting and capacity planning. You will collaborate closely with operations leaders and be exposed to data tools and analytics in a fast‑growing environment. Responsibilities include real‑time monitoring and response by monitoring live contact‑center metrics, schedule management by building schedules based on staffing plans, capacity planning by gathering historical data, reporting and analysis by compiling dashboards, platform administration by maintaining agent profiles, collaboration with operations leaders, continuous learning to deepen your understanding, and CX Product Ops Support by assisting the Customer Experience team.