Customer Success Manager (Chinese Speaking)

Be passionate about customer success and establish themselves as a trusted advisor for Omnisend’s top tier customers. Proactively develop strategies with our merchants to help increase revenue through digital marketing strategies for their managed accounts. Onboard new clients, so they are set up for success, which may include assistance with migrating contacts, guiding them through a warmup process and helping them set up their first campaigns and automations across channels. Provide best practices to ensure clients are achieving their business goals. Regularly review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation. Keep merchants up to date on product releases and new features.