Platform Engineer

Help Scout

Remote regions

US

Benefits

Unlimited PTO 12w maternity 12w paternity

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Role:

  • Build and maintain the next generation of large-scale search and reporting services and their associated infrastructure.
  • Manage high-throughput, event-driven systems with thousands of transactions per second.
  • Evolve systems to reliably scale 10x beyond today's load, focusing on streaming data pipelines, search relevancy, and cost control.

Requirements:

  • Passionate backend engineer experienced in Kotlin or Java, with strong emphasis on scalable, maintainable code.
  • Ownership across the full development lifecycle from design to production monitoring, including automation and reliability.
  • Collaborative team player who enjoys mentoring, code reviews, and clear communication in a remote environment.

Benefits:

  • Competitive salary with transparent internal formula based on market data.
  • Flexible time off – choose your own holidays and vacations.
  • 12 weeks fully paid parental leave, home office stipend, and $1,800 yearly professional development budget.

Help Scout

Help Scout builds customer service software for relationship businesses. With over 120 employees worldwide, the company is fully remote and values ownership, curiosity, and high-quality work.

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