Job Description
The Billing Specialist is an integral part of protecting the company’s revenue while compassionately serving our customers. In this role, you will assist the accounts receivable functions of our small to mid-size customer base. You will be responsible for coordinating cross-departmentally to ensure accuracy of customer invoicing, clearing incoming customer and internal requests through Billing Operations ticketing system to resolve billing related issues, and adjusting customer accounts for changes in subscription plans or added services requested. You will also support maintenance of customer collection ledgers and follow up with delinquent customers respectfully conveying need for maintaining current account balances. Maintaining meticulous notes regarding customer interactions for cross-departmental visibility is also required, along with continually improving upon processes. Health & Wellness benefits include remote flexibility, competitive salaries, generous PTO, paid leave, health coverage, and mental health support. Financial benefits include a 401(k) plan with employer match, FSAs/HSAs, life insurance, and AD&D insurance. Additional perks include wellness funds, a home office setup bonus, and support for continuing education.
About Tekmetric
Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.