Job Description
As a Trusted advisor, consultant and advocate to assigned clients, you will establish long-term relationships and ensure successful client journeys. You will drive customer retention and revenue by ensuring clients maximize the value of SaaS solutions and achieve their business objectives and ROI. You will understand client pain points and work cross-functionally to synthesize data-driven solutions and optimize product adoption. You will execute organized project management, establishing clear objectives and milestones for onboarding, training, implementation, and product launches (go-lives). Gather client feedback and collaborate with internal teams to continuously improve processes and enhance customer experience. You will serve as the primary point of escalation for client challenges, ensuring timely and effective resolution.
About Mitratech
Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions for 20,000 client companies globally.