Customer Operations Associate

Resolve escalated customer inquiries via predominantly email, with occasional need for phone calls to support customers. Responsible for maintaining a high level of professionalism and maintaining excellent Quality Assurance scores with clients while working to establish a positive rapport. Utilization of your in-depth product and financial knowledge to communicate, investigate, and resolve customer issues on a larger variety of case types. Participate and assist in ongoing training to develop new skills and responsibilities. Proactive willingness to collaborate cross-functionally with other Affirm teams to analyze, assess and resolve complex customer issues.