Senior Operations Specialist – BOLI/COLI Executive Benefits

Detail-oriented and proactive Senior Operations Specialist needed to join our Executive Benefits division, with a focus on BOLI/COLI policy administration. This role supports the operational backbone of our Executive Benefits team, ensuring smooth processing of financial transactions, reporting, and client service functions. Provide daily support and backup coverage for the Workflow & Delivery Coordinator, including processing incoming emails and assigning tasks in the workflow system. Act as a backup for Premium Administration by monitoring bank accounts and reconciling transactions. Monitor ACH returns and NOC activity in SAP, reverse payments as necessary, and notify clients accordingly. Assist with lower complexity updates such as agent or benefit changes, reporting needs, and general inquiries. Support analysts by generating manual and specialized reports as needed. Perform quality control checks on contractual tasks and maintain accurate tracking of Quality Control activities. Contribute to team productivity by supporting additional tasks and initiatives as assigned by the manager.