Job Description
The Advanced Technical Support Specialist serves as a key escalation point for complex technical issues, providing high-level support to our restaurant clients and internal Support Agents. This role requires advanced troubleshooting skills in networking, hardware, and system configuration, along with the ability to mentor and guide Tier 1 Agents. The Specialist will engage in multi-channel communication—including phone, email, chat, and Slack—to resolve incidents, configure systems for new clients, and conduct troubleshooting.
Key responsibilities include escalation and advanced troubleshooting, client support, system configuration, and training & documentation including troubleshooting for unresolved technical issues, hardware and connectivity issues.
About Peppr
Peppr's mission is to provide restaurants with the tools they need to succeed in a fast-paced, ever-changing industry through its cutting-edge management and transaction platform.