Job Description
Leverage relationships to establish credibility and lead in opportunity qualification and solution development with partners. Lead technical resources for CCaaS implementations on client projects and create technical documentation for designs and requirements. You will have ownership and responsibility for end-to-end design of the technical architecture. Mentor junior level consultants and advise on testing strategy. Document critical business and/or IT requirements and identify transformation roadmaps and business cases. Collaborate to develop detailed design solutions including the technology stack and architecture diagrams. Present solutions to the Client and support proposal documents. You will also participate in Client Meeting Solution Reviews and contribute to ROI Business Case production. You will be responsible for estimating and supervising technical efforts and communicate how the CCaaS platform works. Deliver the TTEC Digital value proposition and provide insights on competitor service offerings.