Job Description
The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities. The Senior CSE reports to the Manager/Senior Manager, CSE. Engage with customers, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance. Providing technical, architectural and best practice guidance, drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion. Focus on solution-based programs that are customized to fit an individual customer’s needs. Develop and collaborate on customer workshops, demos, and other enablement.
About GitLab
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations.