Customer Enablement Lead

We’re looking for a Customer Enablement Lead to design and deliver programs that help our SMB and Mid-Market customers get maximum value from Superside’s services. You’ll turn insights into action, build frameworks and tools, and launch initiatives that improve onboarding, adoption, and retention at scale. This role is perfect for someone who thrives in a fast-paced environment, works well with ambiguity, and knows how to create simple, scalable solutions from complex problems. You will own strategic enablement initiatives from concept to execution, measurement, and iteration. Use customer insights and data to design scalable solutions such as playbooks, automations, and workflows. Build frameworks that make problem-solving and decision-making faster and more consistent. Manage and improve tooling (Salesforce, Planhat, Omni, ChatGPT, Helpjuice) to streamline workflows. Partner with CS, RevOps, Product, Marketing, and Data teams to ensure alignment and impact. Lead customer-facing programs like onboarding or engagement initiatives that scale across segments. Develop training materials, documentation, and reusable assets for customer-facing teams. Track and report enablement performance against defined KPIs. Stay ahead of emerging AI tools and apply them to increase efficiency and automation.