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Senior Product Manager, Applied AI
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ML
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Responsibilities:
- Own the measurement framework for conversational AI products.
- Build and maintain dashboards that surface conversation health metrics.
- Translate raw interaction data into clear, actionable recommendations.
UX Research & User Insight:
- Conduct mixed-methods research to build a complete picture of user experience quality.
- Map conversation flows against actual user journeys to identify divergences.
- Support the design and analysis of A/B tests on conversational flows.
Cross-functional Collaboration & Communication:
- Serve as the data-informed voice in conversation design reviews.
- Present insights and performance reports to senior stakeholders.
- Collaborate with the broader product organization to align metrics.
National Debt Relief
National Debt Relief, founded in 2009, aims to help consumers deal with overwhelming debt. They are a leading debt settlement organization, having assisted over 450,000 people settle over $10 billion of debt, empowering them to lead healthier financial lives.