Principal Data Analyst - GTM Remote Customer Success
Benefits
Unlimited PTO
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How you'll add value:
- Move beyond reporting to provide deep-dive analysis on customer health, churn drivers, and product adoption.
- Proactively identify risks and opportunities within the CS segment.
- Partner with CS leadership to define and track forecasting of retention.
What you'll need to be successful:
- Expert-level SQL skills and proficiency in data visualization tools.
- Deep understanding of SaaS business models and customer lifecycles.
- Demonstrated ability to manage multiple high-priority projects.
Tooling:
- Experience with CS-specific platforms (e.g., Gainsight, Totango, ChurnZero).
- Experience with Gong and Salesforce CRM.
- High level of experience using AI tools.
Restaurant365
Restaurant365 is a SaaS company disrupting the restaurant industry by providing a unique, centralized cloud-based solution for accounting and back-office operations. They focus on empowering team members to produce top-notch results while elevating their skills, with a culture of constant evolution and improvement.