Technical Account Manager

Octopus Deploy is seeking a Technical Account Manager to join our expanding team and support our most strategic customers in achieving deployment excellence. In this role, you’ll serve as a trusted advisor to enterprise clients, merging deep technical knowledge of modern deployment methods (such as GitOps and Kubernetes) with strong relationship-building abilities. You’ll help customers navigate complex challenges, ensuring they maximize value from Octopus while fostering long-term partnerships. One day, you might conduct a GitOps workshop; another, assist with a Helm chart or provide guidance on scaling Argo across regions. If you enjoy tackling difficult technical problems and impacting how organizations deliver software, this position is ideal for you. Serving as the primary technical point of contact for our most strategic enterprise accounts. Developing deep relationships with customer technical teams, from DevOps engineers to CTOs. Proactively identifying opportunities to expand and deepen customer engagement with Octopus. Advocating internally for customer needs and feedback to shape our product roadmap. Guiding customers through complex Kubernetes deployment scenarios and architectural decisions. Helping customers implement and optimize GitOps workflows using Octopus Deploy and Codefresh. Conducting technical health checks and provide strategic recommendations for deployment pipeline improvements. Liaising with our OSS team on Argo best practices and improvements. Leading technical workshops, training sessions, and best practice consultations. Troubleshooting complex deployment issues and coordinate with our engineering teams when needed. Understanding customer business objectives and align technical solutions to drive measurable outcomes. Collaborating with sales teams to identify expansion opportunities and support renewal processes. Developing customer case studies and success stories to share with the broader community. Being the customer’s voice in internal product planning and feature prioritization discussions.