Customer Support Agent (Contract)

We are seeking a highly skilled specialist in customer support and personal assistance for our products in the market. This role requires independent execution of complex member support cases while contributing creative solutions to enhance the user experience across both platforms. As a specialist contributor, you'll tackle complex assignments independently, act as a facilitator between members and service providers, and make recommendations for new procedures based on emerging member needs and platform developments. You will handle member inquiries via chat, email, and phone across Umi and Yohana platforms, troubleshoot app issues, subscription problems, and account questions. Also resolve billing and payment issues with creative problem-solving approaches and follow up on technical escalations coordinating with engineering teams.