Billing and Collections Specialist

As a Billing and Collections Specialist at Belong, you'll play a critical role in ensuring the accuracy, timeliness, and completeness of our billing and collections processes. You will own the end-to-end billing workflow and proactively support and execute collections from both current and past-due accounts. Working cross-functionally with Finance, Member Success, and Legal, you'll help ensure our accounts receivable are in a strong, healthy state. This is a high-impact role at the intersection of finance, operations, and customer service: ideal for someone meticulous, proactive, and energized by solving problems and closing loops. Key Responsibilities: - Generate and review accurate invoices for homeowners and residents, ensuring timely delivery. - Monitor and manage accounts receivable aging reports. - Follow up consistently on overdue invoices, supporting collection efforts across all delinquency stages. - Partner closely with the Member Success team to implement effective outreach and recovery strategies. - Supervise and coordinate efforts with external collection agencies, ensuring alignment with Belong's standards and optimizing recovery outcomes. - Leverage AI tools for research, analysis, and workflow enhancements in collections and billing processes. - Investigate and resolve billing discrepancies by collaborating with internal teams (Member Success, In Home - Services, Legal, Product, etc.). - Respond promptly and professionally to billing-related inquiries from internal and external stakeholders. - Maintain detailed, up-to-date records of billing and collection activities, ensuring compliance with internal controls and audit standards. - Support billing automation initiatives by identifying areas for improvement and working with product or engineering teams on implementation. - Assist with broader finance and operations tasks as needed, always bringing a meticulous eye for detail.